What can you expect?

What can you expect from Computer Troubleshooters?

Here is our list of service standards practised by our Franchise offices every day.

From your Computer Troubleshooter, you can expect the following:

RESPECT
Everyone (customers, suppliers and colleagues) will be treated with dignity & respect at all times.

ETHICS
Everything is done honestly and ethically, including complying with software licence agreements.

ON TIME OR CALL
Your Computer Troubleshooter will arrive at your service call on time or you’ll receive a phone call if they are unavoidably delayed.

PROFESSIONAL
Your Computer Troubleshooter will dress professionally, act professionally and communicate professionally at all times.

EFFICIENCY
Your Computer Troubleshooter will use the technology tools available to them (e.g. remote support) to deliver
your service as efficiently as possible, whenever possible.

RESEARCH
Your Computer Troubleshooter will check our extensive global knowledgebase to see if a resolution has been recorded for a problem similar to yours. If it hasn’t, they may share your problem (without acknowledging your personal details) with our group of over 1,000 technicians, to see if anyone has a suggestion. They may also share any resolution details so the answer is available for the next Computer Troubleshooters client.

FOLLOW-UP
You will receive a call after your service to confirm that everything is still working correctly.

CONFIDENTIALITY
Your privacy will be respected and your files will only be reviewed if they are necessary to completing your service. However, your Computer Troubleshooter is obliged to report any issues that may show evidence of a crime.

EDUCATION
Your Computer Troubleshooter will tell you your options for resolving your problem or for improving your technology. This won’t be a pushy sales pitch, but if they don’t tell you then you won’t know what’s possible.

REVIEW TO IMPROVE
Your service call will be reviewed by your Computer Troubleshooter to ask how the situation could be resolved
better, faster or less stressfully next time.